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IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition
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The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011
Implementing ISO/IEC 20000 Certification: The Roadmap
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ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such
Implementing ISO/IEC 20000 Certification: The Roadmap
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ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such
ISO/IEC 20000 - An Introduction
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Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.CONTAINS THE TEXT FOR THE FULL ISO/IEC
Implementing Service Quality Based on ISO/IEC20000 2nd Edition
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ISO/IEC 20000 is an important international standard for IT service providers. This step-by-step management guide will benefit all who have a role in the implem