This suite of resources offers providers a cost-effective way to provide support to candidates through content written to match the NVQ, and more interactive le

Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards, this handbook covers the mand

In a single volume, the new edition of this guide gives comprehensive coverage of the developments within the fast-changing field of professional, academic and

The structure of the programme: There are two main guiding principles for the way in which the programme is organized: Firstly, the workbooks are grouped accord

Management, Management operations, Consumer-supplier relations, Consumers, Quality assurance systems, Performance Quality and Management