ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL an

This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecy

This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecy

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It