Everyone has a "schmuck" in their office-a difficult, disruptive person who upsets the workplace, confuses their co-workers and causes concern. No one is safe f

"This is a timely must-read for managers and anyone who has ever had to deal with a difficult coworker; it addresses a ubiquitous problem in a proactive, positi

* Our summary is short, simple and pragmatic. It allows you to have the essential ideas of a big book in less than 30 minutes. By reading this summary, you will

When Mary Forrest receives the gift of an astrological reading for her birthday, she doesn't expect it to be the harbinger of her life's imminent upheaval. But

Richard Schmuck demonstrates how educators can use personal reflection and action research to convert frustrations into solvable problems and improved professio