The world is filled with difficult people. It is impossible to avoid them. (You may have one, in particular, in your life right now.) In dealing with such peopl

The world is filled with difficult people; it is impossible to avoid them. You've tried confrontation, passivity-- now discover what works. Gain the tools you n

How’s your life? Does it tell a wonderful story fi lled with grace, character, and courage? Or are you stuck in the past, struggling with regrets and fears? P

The world is filled with difficult people; it is impossible to avoid them. You've tried confrontation, passivity-- now discover what works. Gain the tools you n

Each person has his or her own particular way of looking at life: a kind of grid that helps readers process whatever comes their way. Though this grid can be a