The Joy of Conflict Resolution

Download or read book The Joy of Conflict Resolution written by Gary Harper and published by New Society Publishers. This book was released on 2004-05-20 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: All you need to understand the dynamics of conflict -- and the joy of resolution The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.