This book shows you how to get there by providing hands-on steps and best practices for UX design principles, practices, and tools to engage with patrons online

"A comprehensive and practical handbook exploring the value and applicability of UX Research & Design to libraries. As well as detailed methodology, there are n

User experience (UX) characterizes how a person feels about using a product, system or service. UX design incorporates the practical aspects of utility, ease of

Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble.

In the face of rapid change and an ever-widening constellation of challenges, it’s crucial for library leaders to pull back to the question of “why?” Plot