When he learns the real meaning of active listening, Marcos has to make a choice. Will he give his full attention and really listen to his parents, teachers, an

Marcos has lots of ideas about what it means to be an active listener. Unfortunately, they all involve gyrating his body while someone is speaking. If he doesn�

Psychological Aspects of Crisis Negotiation, Third Edition, explores the methods and strategies for confronting the nine types of subjects typically encountered

Good listening is enhanced by paying attention, making eye contact, asking questions, and giving feedback. What Did You Say? helps make learning to be a better

This carefully balanced set of studies and practitioner research projects carried out in various learning contexts around the world highlights cutting-edge rese